Refund Policy

Fair, transparent refunds for our valued customers

Refund Eligibility

Refunds are granted when an item arrives damaged, defective, or incorrect and a suitable replacement is unavailable, or when an order is cancelled prior to shipment.

Refund Timelines & Channels

bKash / Nagad WalletProcessed within 24 to 48 hours

Credit / Debit CardProcessed within 5 to 7 banking days

Store Credit / VoucherInstant (usable immediately)

To request a refund, reach out to our billing team.Contact Billing Support →