1. 7-Day Hassle-Free Returns
If you receive a defective, damaged, or incorrect product, you are eligible for an immediate return or exchange within 7 days of delivery.
2. Eligibility Conditions
The product must be unused, unwashed, and in its original packaging with all security seals intact.
Damaged or leaking products must be reported within 48 hours of parcel receipt.
Proof of purchase (Order ID or invoice receipt) must be provided.
3. Refund Timeline
Once your returned package is received and inspected at our central hub, refunds are issued within 3 to 5 business days via your original payment method (bKash, Nagad, or Bank Transfer).
4. How to Request a Return
Contact our customer support team via WhatsApp at 01700-000000 or email petalsbeauty60@gmail.com with your Order Number and photos of the product.